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Terms of sale

These conditions of sale regulate the purchase of Suavecel products through this Website. In this sense, the use of this Website constitutes your agreement with these general conditions of sale. Nevertheless, if you have any questions about them, you can contact our customer service at


1. Identification and general information

Suavecel Indústria Transformadora do Papel SA, is headquartered at Av. do Brasil, nº 15 1º andar Lisboa and manufacturing facilities at Rua Engº Celso Rodrigues, nº 40, 4905-199, Alvarães, Viana do Castelo, with NIPC 503599620, registered in the Commercial Registry under the same number and with site


2. Applicable law

By visiting the Suavecel SA online store, you agree that any litigation arising from this store (exp .: purchases) will be settled in Portugal, in the Viana do Castelo District and governed by Portuguese law, although the applicable law is laws from other countries.


3. Contract

3.1 - When placing an order / purchase on, you warrant that you will be over 18 years of age and accept these terms of sale and our privacy policy.

3.2 - Products available for sale are distributed:

- Continental Portugal: free delivery

- Spain: delivery with costs plus € 3.90 per order corresponding to shipping costs.

3.3 - In order to make the purchase, we will ask for the personal data of the user, which will be incorporated in our database in order to be able to process the request and facilitate the making of new purchases in our Website . The personal data provided will be treated in accordance with what is set forth in our Privacy Policy.

3.4 - All orders are subject to product availability. If, after purchase, we detect that there is no stock in stock, the customer will be contacted in the shortest time and reimbursed of the value of the product already paid that is unavailable or will be advised of the new date of availability of the product. The refund will be made by bank transfer within a maximum of 5 working days from the date of the unavailability of the product.

3.5   - Suavecel reserves the right not to accept or cancel an order for the following reasons:

- In case of technical or typographical error in the prices or the rest of the data of the products that are in the Web page when making the order.

- Due to lack of product availability.

- When security systems indicate that the request could be fraudulent.

- In case Suavecel can not deliver the product to the address provided.


4. Payment

4.1 - The prices of this website are in Euros.

4.2 - Prices already include value added tax (VAT).

4.3 - Suavecel only accepts the payment of purchases made through Paypal and Multibanco reference. The client will have a period of 3 days, from the date he made his request, to make the payment. The request will not be considered accepted until it is effectively confirmed that the payment has been received, that is, the good collection. If Suavecel has not received the amount corresponding to the request made by the customer, the customer will be canceled within the indicated period.

4.4 - The invoice will be issued after payment and sent together with the products purchased.


5. Purchasing limits

5.1 - The customer guarantees that none of his purchases will be for resale.

5.2 - The minimum purchase price of our products in our online store is 20.00 € and the maximum value is 200.00 €.


6. Deliveries

6.1 - Deliveries of the products purchased will be carried out by Suavecel and will not take more than 5 working days from the date of good payment.

6.2 - Suavecel guarantees that shipped products will be shipped under the best conditions of packaging and packaging. Consequently, if any non-conformity with the goods is detected at the time of delivery, the customer must charge it to the carrier.

6.3   - Suavecel does not guarantee deliveries in Military Bases and PO Boxes.

6.4 - The shipping costs may be changed at any time by Suavecel, which will take effect upon publication in the present conditions of sale.


7. Exchange and Return Policy

7.1 - If you are not satisfied with your purchase and within 15 days after receipt of the products, Suavecel allows the return of